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Press Release September 13, 2005

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MARLBOROUGH, Mass., Sept. 13, 2005 — Companies with thousands of employees are extending the power of their corporate networks to remote offices using business solutions from 3Com Corporation. These solutions ensure that branch offices enjoy the same enterprise-quality connectivity as the head office, enabling large enterprises to achieve their mission-critical objectives more easily and affordably.

"Global companies like ours must maintain constant communication between headquarters and our remote locations in order to manage operations effectively," said Christian Hummel, vice president of information technology for Northstar Systems, a leading manufacturer of hardware for handheld computers with 2,000 employees in the United States and Asia. "By equipping our top executives' home offices with 3Com branch office solutions, they're able to connect with our overseas facilities any time, any day using the same networking capabilities they enjoy in our corporate headquarters."

Instead of working at the company's Rancho Cucamonga, Calif., headquarters late into the night, Northstar's senior executives now access their converged 3Com Fast Ethernet network from home. 3Com OfficeConnect® Secure Routers create virtual private networks (VPNs) to the company's voice and data infrastructure over home broadband connections. As a result, they can monitor worldwide operations after hours — accessing confidential databases at the company's data center, phoning four-digit extensions in the U.S. and Asia and securely exchanging e-mail and production data with project managers half a world away.

Small Systems Net Big Results
3Com is also extending enterprise-class communications to the remote offices of Gainey Transportation Services (GTS), a premium truckload carrier headquartered in Grand Rapids, Mich., with nine terminals nationwide. While the 1,600-employee company uses a 3Com NBX® Internet Protocol (IP) telephony system in its main office to drive hundreds of 3Com IP phones, GTS wanted a best-in-class IP telephony and data solution to support no more than a dozen extensions at each remote site. Choosing the smaller, but equally capable 3Com V3000 IP telephony system and Power over Ethernet switches, GTS bolstered its customer service and cut its annual telephone line, maintenance and long-distance fees roughly $60,000.

"3Com offered us an affordable way to give an employee at our terminals the same features and functionality as our CEO," said Eric Pell, director of information systems, Gainey Transportation Services. "Everyone has the same high-quality phone service, no matter where they are — which lets us track shipments, schedule deliveries and answer customers' questions effectively no matter which office they call.

"For a company with many locations, deploying technology cost-effectively can often mean short-changing the sites with the fewest employees — but not when you choose 3Com products," Pell concluded. "Their smaller office systems are as dependable and capable as their enterprise solutions, making it easy to extend world-class communications to every employee throughout our company."

Enterprise-Class Patient Care
Another company taking advantage of the enterprise class solutions from 3Com is Phoenix Care Systems, a Milwaukee-based health care firm with 1,500 employees and roughly 90 sites in five states. To best serve more than 1,000 mentally challenged, developmentally disabled and substance-abusing patients each day, Phoenix Care needs a single integrated phone system that lets medical and administrative staffers communicate responsively with patients, family members and each other.

To date, the company, through its reseller, Heartland Business Systems of Little-chute, Wis., has installed a 3Com NBX 100 IP telephony system at each of its five regional offices, ensuring that the 15 to 25 employees there enjoy the same full-featured phone service delivered at its headquarters by a larger 3Com VCX™ IP telephony solution. Two small residential treatment centers in Freeport, Ill, and Gary, Ind., are already equipped with 3Com NBX 100 systems as well. The small office 3Com system delivers internal site-to-site calls over Phoenix Care's wide area network (WAN), reducing long-distance charges by more than $3,600 annually.

Moreover, direct inward dialing (DID) numbers let patients call caseworkers directly, the system's voice mail system pages staff, enabling a rapid response to urgent messages and hunt groups route callers to medical staff, pharmacy, administration and accounting departments for immediate attention. Buoyed by this improvement in patient services, Phoenix Care is migrating treatment centers, group homes and outpatient clinics to 3Com NBX systems as their legacy phone systems need replacement.

"Thanks to 3Com's broad IP telephony product portfolio, we can continue to extend the cost- and time-saving benefits of voice-over-IP technology to all our locations without sacrificing voice quality or functionality," said Rich Kunath, corporate controller, Phoenix Care Systems. "The only difference between our remote sites and the main office is the amount we spent on the hardware. The responsiveness we're able to show to our patients is identical."

About 3Com Corporation
3Com Corporation (NASDAQ: COMS) is a leading provider of secure, converged voice and data networking solutions for enterprises of all sizes. 3Com offers a broad line of innovative products backed by world class sales, service and support, which excel at delivering business value for its customers. Through its TippingPoint division, 3Com is the leading provider of network-based intrusion prevention systems that deliver in-depth application protection, infrastructure protection, and performance protection for corporate enterprises, government agencies, service providers and academic institutions. For further information, please visit http://www.3com.com/, or the press site www.3com.com/pressbox.

Copyright © 2005. 3Com Corporation. 3Com, NBX, OfficeConnect and the 3Com logo are registered trademarks and VCX and TippingPoint are trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective holders.
This press release was accurate at the time it was issued but may not reflect 3Com's current strategy or product offering.
Last Updated on Sunday, 11 July 2010 14:17