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Integrated Messaging

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First Place Winner of 2001 NBX WANTED Contest
Written by:    Alan Feldman, MCSE
                    
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                    TeleCom Business Solutions, Inc.
                    June 2, 2000

How to setup Outlook to receive voicemail messages from the NBX:

The following steps are intended for Outlook 2000. While other Outlook versions may work with the NBX, the steps to configure them may be different. These steps assume that you have already installed TCP/IP and configured it for your network.

  1. Verify that Outlook is setup with the Internet Mail Only (IMO) setup option. Open the Outlook Tools menu, click Options. Under the Mail Delivery tab, click the Reconfigure Mail Support button and ensure that the Internet Mail Only setup option is selected.
  2. Start Outlook. If you are starting Outlook for the first time since changing the setup option from step one, continue with the next step. Otherwise on the Tools menu, click Services. On the Services tab, click the Internet E-mail information service, and click Properties. If NBX is not listed, click Add, click Internet E-mail, and click OK.
  3. The following information will need to be filled in:
    general Tab:
    Mail Account:NBX
    User Information:Not required, can be left blank
    Name:This should be the users name
    Organization:Not required, can be left blank
    E-mail Address:Not required, can be left blank
    Reply address:Not required, can be left blank

    Servers Tab:
    Server Type:Change to IMAP
    Incoming mail:Enter the IP address of the NBX
    Outgoing mail:Not required, can be left blank
    Account name:NBX mailbox number
    Password:Same as your voicemail password

    Connections Tab:
    Connect using my local area network (LAN)

    Advanced Tab: Not required, leave blank.

How to setup Outlook to notify user that a new voicemail message arrives:

The following steps are intended for Outlook 2000. While other Outlook versions may work with the NBX, the steps to configure them may be different. These steps assume that you have already configured Outlook to receive voicemail messages from the NBX.

  1. Download NBX100.rwz and save it to your local drive.
  2. In Outlook, Click Rules Wizard from the Tools menu. Click the Options button, click Import Rules button. Browse to the location that you saved NBX100.rwz to in step 1 and click Open.
  3. If you are prompted to Use this rule with Outlook 98 rules, click yes.
  4. Click OK, and ensure that the NBX Voicemail notify rule is enabled. Click OK to close the Rules Wizard. When a new voice message arrives, a notification will alert the user and allow them to open the message directly.

How to use Outlook with the NBX:

How to setup Microsoft Exchange server and an NBX with Outlook:

The IMAP system provides a referral process where, initially, an IMAP client issues a logon command to an IMAP server that is not the IMAP clients home server. The IMAP server passes the clients logon command to another IMAP server that can authenticate the client. IMAP referrals happen behind the scenes and are transparent to the user.

However, according to TechNet article Q217388, Exchange server 5.5 supports referrals but not completely. You will be referred to the correct server, but you will not be able to retrieve mail. The article goes on to explain that the long-term plan is to have Exchange Server be a front-end for the referral for non-supporting clients such as Outlook 2000 when configured as Workgroup only.

The work around for this issue is to configure Outlook 2000 to the Internet Mail Only (IMO) setup option, and connect to the Exchange server using POP3 and SMTP services. You can then configure Outlook 2000 to connect to the NBX using IMAP services.

268 W. Beaver Street
Suite 112B
Hellam, PA 17406
Phone: 717-840-0264
Toll-Free: 800-839-1656
Fax: 717-755-4039
http://www.telecomyork.com